Refund policy

Last Updated: July 2026

Customer satisfaction is our priority at NEOCELL.

90-Day Exchange Policy

We offer exchanges within 90 days of the delivery date.

To qualify for an exchange, products must:

• Be unused and in original condition.
• Include original packaging, accessories, and tags where applicable.
• Show no signs of misuse or intentional damage.

Items Not Eligible for Exchange

The following items cannot be exchanged:

• Personalized or customized products.
• Clearance or final sale items.
• Products damaged through improper use or normal wear.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 7 days after delivery and include photos of the item.

Exchange Process

To request an exchange, please email:

motifs.trinket_3b@icloud.com